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          Terms of Service

          Terms of Service

          Effective Date: April 10, 2025

          Welcome to olewo. These Terms of Service (“Terms”) govern your access to and use of the olewo website, including any content, functionality, products, and services offered through the website (collectively, the “Services”).

          The website and Services are operated by:

          Company: Bixun E-commerce Co., Limited
          Registered Address: Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong

          In these Terms, “olewo,” “we,” “us,” and “our” refer to Bixun E-commerce Co., Limited. “You” and “your” refer to the person accessing the website or purchasing our products.

          By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms and all policies referenced in them. If you do not agree with these Terms, you must not use our website or Services.

          1. Eligibility and Use of the Website

          You must be at least the age of legal majority in your place of residence, or use the website under the supervision and with the consent of a parent or legal guardian.

          You may use our website and Services only for lawful personal or household purposes. You agree not to:

          • Use the website or Services for any unlawful, fraudulent, abusive, or unauthorized purpose;

          • Violate any applicable law, regulation, or third-party right;

          • Attempt to gain unauthorized access to the website, customer accounts, servers, systems, or networks;

          • Introduce viruses, malicious code, automated scripts, bots, crawlers, or other harmful technology;

          • Interfere with the security, functionality, or operation of the website;

          • Collect or use information about other users without authorization;

          • Impersonate another person or provide false or misleading information;

          • Copy, reproduce, distribute, sell, exploit, or commercially use any part of the website without our prior written permission; or

          • Use our website or content in a way that may damage Seedsunrise, Bixun E-commerce Co., Limited, or any third party.

          We may restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated.

          2. Account Information

          Certain features may require you to create an account. You are responsible for providing accurate, current, and complete information and for keeping your account details up to date.

          You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. You must promptly notify us if you suspect unauthorized access to or use of your account.

          We are not responsible for loss resulting from your failure to protect your account credentials, except where liability cannot be excluded under applicable law.

          3. Product Information

          We make reasonable efforts to display product descriptions, specifications, colors, dimensions, photographs, prices, and availability accurately. However, the appearance of colors and other visual details may vary depending on your screen, device, lighting conditions, and display settings.

          Product images may include props, containers, decorative items, backgrounds, or accessories for illustrative purposes. Unless expressly stated on the product page, such additional items are not included with the purchased product.

          Measurements may vary slightly due to manufacturing methods or manual measurement. Product packaging may also differ from images shown on the website.

          We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time. Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.

          4. Orders and Acceptance

          Submitting an order constitutes an offer to purchase the products listed in your order. An order confirmation only confirms that we have received your order and does not necessarily mean that the order has been accepted.

          An order is accepted when we confirm shipment or otherwise expressly confirm acceptance. We reserve the right, where permitted by law, to reject, limit, or cancel an order for reasons including:

          • Product unavailability;

          • Incorrect product or pricing information;

          • Suspected fraud, unauthorized payment, or misuse of a promotion;

          • Restrictions imposed by shipping carriers or destination countries;

          • An inability to verify billing, shipping, or customer information;

          • An order exceeding applicable purchase limits; or

          • Circumstances beyond our reasonable control.

          If we cancel an order after payment has been collected, we will issue a refund to the original payment method, subject to the processing times of the payment provider.

          You are responsible for reviewing your order and ensuring that all product, quantity, billing, shipping, and contact information is accurate before completing your purchase.

          5. Prices, Taxes, and Payment

          All prices are displayed in the currency stated on the website. Prices may change at any time, but a price change will not affect an order that we have already accepted, except where there is an obvious pricing error.

          Shipping charges, taxes, customs duties, import fees, and other applicable charges may be calculated and displayed during checkout. Unless expressly stated otherwise, customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country or local authorities.

          We may use third-party payment processors to process payments. Your use of a payment method may also be subject to the terms and privacy practices of the applicable payment provider.

          By submitting payment information, you represent that:

          • The information provided is accurate and complete;

          • You are authorized to use the selected payment method; and

          • You authorize us and our payment providers to charge the total amount shown at checkout.

          We do not guarantee that every payment method will be available in every location.

          6. Promotions and Discount Codes

          Promotions, coupons, discount codes, gifts, and special offers may be subject to additional conditions and expiration dates. Unless expressly stated otherwise:

          • Promotions cannot be exchanged for cash;

          • Discount codes cannot be combined;

          • Promotions cannot be applied retroactively;

          • Promotions are limited to one per customer or order where specified; and

          • Promotions may be withdrawn or modified before an order is placed.

          We may cancel or refuse a promotion if we reasonably determine that it has been used fraudulently, unlawfully, or contrary to its stated conditions.

          7. Shipping and Delivery

          We will arrange delivery to the shipping address submitted with your order. You are responsible for providing a complete and accurate shipping address and for ensuring that delivery can be accepted at that address.

          Processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delays may occur due to weather, carrier disruptions, customs inspections, public holidays, remote delivery locations, incorrect address information, or other circumstances outside our reasonable control.

          Risk of loss and legal title to products pass as determined by applicable law. Nothing in these Terms limits any mandatory rights you may have if products are lost or damaged during delivery.

          If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unpaid customs charges, any reshipping or refund may be subject to reasonable shipping and handling costs, to the extent permitted by law.

          Additional shipping details are provided in our Shipping Policy, which forms part of these Terms.

          8. Returns, Refunds, and Cancellations

          Returns, refunds, replacements, and order cancellations are governed by our Return and Refund Policy, which forms part of these Terms.

          To request a return, refund, or replacement, you may be required to contact us within the period stated in that policy and provide:

          • Your order number;

          • A description of the issue;

          • Photographs or video reasonably showing the condition of the product and packaging; and

          • Any other information reasonably necessary to evaluate the request.

          Products must be returned in the condition required by our Return and Refund Policy, unless the product is defective, damaged, incorrect, or applicable law provides otherwise.

          Nothing in these Terms or our policies excludes or limits any cancellation, return, refund, replacement, or other consumer right that cannot be excluded under applicable law.

          9. Accuracy of Billing and Customer Information

          You agree to provide current, complete, and accurate purchase, billing, shipping, and account information. You agree to promptly update your information where necessary so that we can complete transactions and contact you regarding your order.

          We may request additional verification before accepting or fulfilling an order. Failure to provide the requested information may result in delay or cancellation.

          10. Intellectual Property Rights

          The website and its contents—including text, product descriptions, photographs, graphics, logos, page designs, videos, icons, software, and other materials—are owned by or licensed to Bixun E-commerce Co., Limited and are protected by applicable intellectual property laws.

          You are granted a limited, revocable, non-exclusive, and non-transferable right to access and use the website for personal, non-commercial purposes.

          You may not reproduce, modify, publish, transmit, distribute, display, sell, license, create derivative works from, or commercially exploit any website content without our prior written consent, except where such use is permitted by law.

          All third-party names, logos, trademarks, and content remain the property of their respective owners.

          11. Reviews, Feedback, and User Content

          If you submit a review, photograph, video, comment, suggestion, or other content (“User Content”), you represent that:

          • You own the User Content or have permission to submit it;

          • The User Content is accurate and relates to your genuine experience where applicable;

          • The User Content does not infringe any third-party right;

          • The User Content is not unlawful, defamatory, deceptive, obscene, threatening, or harmful; and

          • The User Content does not contain malicious code, unauthorized advertising, or personal information about another person.

          To the extent permitted by law, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, display, and distribute User Content for operating, promoting, and improving our business and Services.

          We may remove User Content that violates these Terms or applicable law. We are not obligated to publish or retain any submitted content.

          12. Third-Party Links and Services

          Our website may contain links to third-party websites, platforms, payment services, social networks, or other resources. These links are provided for convenience and do not necessarily constitute our endorsement.

          We do not control third-party services and are not responsible for their content, availability, security, products, practices, or policies. Your use of third-party services is subject to the terms and policies of those third parties.

          13. Privacy and Electronic Communications

          Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which forms part of these Terms.

          By using our Services or contacting us electronically, you consent to receive order confirmations, shipping notices, service communications, and other transactional messages electronically. Marketing communications will be sent in accordance with applicable law, and you may unsubscribe from marketing messages using the method provided in those communications.

          14. Disclaimer of Warranties

          To the fullest extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

          We do not guarantee that:

          • The website will always be available, uninterrupted, secure, or error-free;

          • All website information will be complete, current, or free from technical errors;

          • Defects will always be corrected immediately; or

          • The website will be free from viruses or other harmful components.

          Products are subject to any warranties expressly stated on the applicable product page and any warranties required by law.

          Nothing in these Terms excludes any guarantee, warranty, representation, or consumer right that cannot lawfully be excluded or limited.

          15. Limitation of Liability

          To the fullest extent permitted by applicable law, Bixun E-commerce Co., Limited and its directors, officers, employees, affiliates, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential loss arising from or relating to your use of the website, Services, or products, including loss of profits, revenue, data, goodwill, or business opportunity.

          Where liability cannot be fully excluded, our total liability arising from a particular order will not exceed the amount paid for the product giving rise to the claim, except where a different limitation is required by law.

          Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

          16. Indemnification

          To the extent permitted by applicable law, you agree to indemnify and hold harmless Bixun E-commerce Co., Limited and its affiliates, directors, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and reasonable costs arising from:

          • Your unlawful or unauthorized use of the website or Services;

          • Your material violation of these Terms;

          • Your infringement of another person’s rights; or

          • User Content submitted by you.

          This section does not apply to the extent that a claim results from our own breach, negligence, or unlawful conduct.

          17. Events Beyond Our Control

          We will not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, government action, customs delays, labor disputes, transportation interruptions, carrier failures, telecommunications failures, or interruptions to utilities or internet services.

          This section does not affect rights that cannot be excluded under applicable law.

          18. Suspension and Termination

          We may suspend or terminate your access to the website or Services if you materially violate these Terms, engage in unlawful or fraudulent activity, threaten the security or operation of the Services, or misuse our systems.

          Provisions that by their nature should survive termination—including intellectual property, limitation of liability, indemnification, governing law, and dispute provisions—will remain in effect after termination.

          19. Changes to the Services and These Terms

          We may update the website, Services, policies, and these Terms from time to time to reflect changes in our operations, legal requirements, products, or business practices.

          The updated Terms will be posted on this page with a revised effective date. Changes will apply from the stated effective date and will not ordinarily apply retroactively.

          Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.

          20. Governing Law

          These Terms and any non-contractual obligations arising out of or relating to them are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

          Nothing in this section deprives a consumer of any mandatory protection available under the laws of the consumer’s country or place of residence where such protection cannot lawfully be excluded by agreement.

          21. Dispute Resolution and Jurisdiction

          Before initiating formal legal proceedings, you agree to contact us and make a reasonable attempt to resolve the dispute informally. We will also make reasonable efforts to address the matter in good faith.

          Subject to any mandatory consumer protection law that permits you to bring proceedings in another jurisdiction, the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction over disputes arising from or relating to these Terms, the website, the Services, or any purchase made through the website.

          22. Severability

          If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary. The remaining provisions will continue in full force and effect.

          23. No Waiver

          Our failure or delay in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver is effective only if made expressly and in writing.

          24. Assignment

          You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

          We may transfer or assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or transfer of the business, provided that doing so does not reduce any mandatory consumer rights.

          25. Entire Agreement

          These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms displayed at checkout, constitute the entire agreement between you and Bixun E-commerce Co., Limited regarding your use of the Services and your purchases.

          If there is a conflict between these Terms and specific terms expressly applicable to a promotion, product, or service, the more specific terms will apply to that matter.

          26. Contact Information

          Questions, complaints, or notices concerning these Terms may be sent through the contact methods listed on our website.

          Bixun E-commerce Co., Limited
          Flat 1506, 15/F, Cheung Fung Commercial Bldg
          21-25 Cheung Sha Wan Road
          Sham Shui Po, Hong Kong